Returns & Exchanges
At Normans Musical Instruments, we want you to be completely satisfied with your purchase. If your instrument or accessory isn't the perfect fit, you can return it to us within 30 days for a full refund or exchange.
Initiate Your Return
Contact our customer service team via email or phone with your order number to request a Return Merchandise Authorization (RMA) number.
Pack Your Instrument
Securely package your item in its original brand packaging and place it inside a sturdy shipping box with protective padding to prevent damage during transit.
Ship to Normans
Affix the provided return label or ship the package using a tracked service to our central warehouse facility for processing.
Inspection and Refund
Once our technicians have inspected the instrument to ensure it is in original condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing